Frequently Asked Questions
Shipping
How long does shipping take?
Orders are processed in 1-2 business days and delivered within 3-5 business days after dispatch — typically 4-7 business days total. Every order includes tracking.
How do I track my order?
You receive a tracking number by email as soon as your order ships. See our Order Tracking page for the full guide.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. Return any unused item in its original packaging within 30 days of delivery for a full refund. Full details in our Refund Policy.
How do I start a return?
Email Contact@minicu.shop with your order number. We reply within 24 hours with simple return instructions.
Ordering & Payment
Is payment secure?
Yes — checkout is SSL-encrypted and processed by PCI-DSS certified providers. We accept Visa, Mastercard, Amex, Apple Pay, Google Pay and more. See Secure Payment.
Can I change or cancel my order?
If your order has not shipped yet, yes. Contact us immediately at Contact@minicu.shop or +441618374756 and we will do our best to catch it.
What if my item arrives damaged?
We replace or refund damaged and defective items at no cost to you, including return postage. Send us a photo within 48 hours of delivery and we will sort it fast.